Customer Service

For questions, concerns, returns, or any assistance related to your order or our policies, please contact us through any of the following channels:

Chemtron Inc.

Website: https://chemtroninc.com
Email: chemtron@chemtroninc.com
Phone: (800) 536-7773
Mailing Address: 7361-H Lockport Place, Lorton, VA 22079
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Response Times

Email inquiries: Within 1-2 business days.
Return/refund requests: Within 2-3 business days.
Order disputes: Within 1 business day.

Stripe Payment Support

For payment-related issues processed through Stripe, you may also visit Stripe's support at https://support.stripe.com. We recommend contacting us directly first so we can resolve the issue promptly.