Privacy Policy

Last Updated: June 19, 2026

1.1 Introduction

Chemtron Inc. ("Company," "we," "our," or "us") operates the website chemtroninc.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1.2 Information We Collect

We may collect the following categories of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card details, billing information (processed securely via Stripe; we do not store full card numbers).
Order & Transaction Data: Purchase history, order details, invoices, and payment records.
Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our Site, products, and services.
Marketing Preferences: Your preferences in receiving marketing communications from us.
Communications: Emails, messages, and other communications you send us.

1.3 How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payment processing and shipping.
To manage your account and provide customer support.
To send transactional communications such as order confirmations, invoices, and shipping notifications.
To send marketing and promotional communications (you may opt out at any time).
To improve our website, products, and services.
To comply with applicable laws and regulations.
To detect, prevent, and address fraudulent transactions and other illegal activities.
To respond to legal requests and prevent harm.

1.4 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Payment Processors: Stripe, Inc., to process payments securely. Stripe's privacy practices are governed by Stripe's Privacy Policy at stripe.com/privacy.
Shipping & Logistics Partners: To fulfill and deliver your orders.
IT & Technology Service Providers: Hosting, analytics, email, and CRM service providers who assist us in operating our Site.
Legal Authorities: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

1.5 Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our Site may not function properly without cookies.

Types of cookies we use:

Strictly Necessary Cookies: Required for the Site to function properly (e.g., shopping cart, login session).
Analytics Cookies: To understand how visitors interact with our Site (e.g., Google Analytics).
Marketing Cookies: To deliver relevant advertisements and track ad campaign performance.

1.6 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and transaction records may be retained for up to seven (7) years to comply with tax and legal obligations.

1.7 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is processed through Stripe's PCI-DSS compliant infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

1.8 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of any inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal information, subject to legal obligations.
Right to Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
Right to Data Portability: Request that we transfer your data to another organization or directly to you.

To exercise any of these rights, please contact us using the details on our Customer Service page.

1.9 Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

1.10 Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

1.11 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our Site. We will notify you of significant changes by posting a prominent notice on our Site or sending you an email notification. Your continued use of the Site following any changes constitutes your acceptance of the updated policy.